FAQ
Got questions? Check out our FAQs before you book.
Please apply via the booking form on our website. Advance payment is required.
If you make a reservation by 12:00 PM on the day, you can drop off your luggage by 3:00 PM for same-day delivery.
If you drop off your luggage by 3:00 PM, it will be delivered to your accommodation after 5:00 PM on the same day.
We support hotels and ryokan (traditional inns) within Kyoto city.
Note: We do not support some facilities such as private lodgings (minpaku).
Click here to view the list of deliverable accommodations (PDF)
If you cannot find your accommodation (delivery destination), please contact us. Click here for the contact form
We accept luggage up to 2 meters in length and 30 kilograms in weight.
The following items cannot be accepted:
Valuables (cash, jewelry, passports)
Precision devices (PCs, cameras)
Fragile items
Food, beverages, and hazardous materials
Pricing:
¥1,300 per item (excl. tax) for online bookings made by 5:00 PM the day before
¥1,500 per item (excl. tax) for online bookings made by 3:00 PM on the same day
We only accept advance payment by credit card (Visa, MasterCard, JCB) or PayPal. Cash is not accepted.
Cancellations made by 3:00 PM the day before are fully refundable. No refunds will be issued for cancellations after that time.
For other inquiries, please contact us via the inquiry form.