Question 1

How can I make a reservation?

Accepted Answer

Please apply via the booking form (https://www.kyototravel-handsfree.com/book-online)on our website. Advance payment is required.

Question 2

Can I make a same-day reservation?

Accepted Answer

If you make a reservation by 12:00 PM on the day, you can drop off your luggage by 3:00 PM for same-day delivery.

Question 3

By what time do I need to drop off my luggage for same-day delivery?

Accepted Answer

If you drop off your luggage by 3:00 PM, it will be delivered to your accommodation after 5:00 PM on the same day.

Question 4

Which accommodations can you deliver to?

Accepted Answer

We support hotels and ryokan (traditional inns) within Kyoto city.
Note: We do not support some facilities such as private lodgings (minpaku).
Click here to view the list of deliverable accommodations (PDF)(https://e0317a99-1235-4703-b563-d5cb5a66f96e.usrfiles.com/ugd/e0317a_eb1dccaab3c54575b0bc68c21d0103cf.pdf)

If you cannot find your accommodation (delivery destination), please contact us.
Click here for the contact form(https://www.kyototravel-handsfree.com/contact)

Question 5

What size and weight of luggage can I check in?

Accepted Answer

We accept luggage up to 2 meters in length and 30 kilograms in weight.

Question 6

Can I check in any type of luggage?

Accepted Answer

The following items cannot be accepted:
 • Valuables (cash, jewelry, passports)
 • Precision devices (PCs, cameras)
 • Fragile items
 • Food, beverages, and hazardous materials

Question 7

How much does it cost?

Accepted Answer

Pricing:

• ¥1,300 per item (excl. tax) for online bookings made by 5:00 PM the day before
 • ¥1,500 per item (excl. tax) for online bookings made by 3:00 PM on the same day

Question 8

What payment methods are available?

Accepted Answer

We only accept advance payment by credit card (Visa, MasterCard, JCB) or PayPal. Cash is not accepted.

Question 9

Can I cancel my reservation?

Accepted Answer

Cancellations made by 3:00 PM the day before are fully refundable. No refunds will be issued for cancellations after that time.

Question 10

FAQ

Got questions? Check out our FAQs before you book.